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Key Account Management

The Definitive Guide, 3rd Edition

Ingenaaid Engels 2011 3e druk 9780470974155
Verwachte levertijd ongeveer 8 werkdagen

Samenvatting

Om goede business-to-businessrelaties te ontwikkelen en uit te bouwen is het van belang om verkoopprocessen en -vaardigheden te hebben die verder gaan dan wat nodig is voor normale verkoop. Dit boek biedt een uitputtend overzicht van de strategieën, gereedschappen en processen om meer succes te hebben in een competitieve b-to-b omgeving.

Specificaties

ISBN13:9780470974155
Taal:Engels
Bindwijze:ingenaaid
Aantal pagina's:476
Druk:3
Hoofdrubriek:Reclame en verkoop
ISSN:

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Over Malcolm McDonald

Malcolm is Emeritus Professor of Marketing at Cranfield University School of Management, where he was until recently Deputy Director. Formerly Marketing and Sales Director of Canada Dry, he is the author of forty three books, including the best seller, Marketing Plans: How to prepare them, how to use them. He is Chairman of six companies and works with the operating boards of major companies all over the world, particularly helping them to take profitable advantage of the opportunities afforded by the growing number of big, powerful customers. Together with Diana Woodburn at Cranfield, he has been researching best practice in key account management for over a decade. He is also a Visiting Professor at Henley, Warwick, Aston and Bradford Business Schools

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Inhoudsopgave

Foreword
Acknowledgements
The purpose of this book
Before you read this book!
List of figures and tables

1 The crucial role of key account management
2 Selecting and categorizing key customers
3 Relationship stages
4 Developing key relationships
5 The buyer perspective
6 Key account profitability
7 Key account analysis
8 Planning for key accounts
9 Processes - making key account management work
10 The role and requirements of key account managers
11 Performance and rewards in KAM
12 Organizing for key account management
13 Transitioning to KAM

Further reading
Integrated fast track
Mini-cases
Index

Managementboek Top 100

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        Key Account Management