One Paper Strategy

Introduction

1. The basic principles of the A3 approach
1.1 Introduction
1.2 Management Control Systems (MCS)
1.3 Leadership
1.4 What makes leadership effective?
1.5 MCS as a dialogic process
1.6 Creating the right culture
1.7 Successful Change – five guiding management concepts
1.8 The EFQM Excellence Model as a basis for the A3 approach
1.9 The EFQM Excellence Model: ten areas of attention
1.10 Summary and recommendations

2. Bottlenecks in the processes of Management control systems (MCS)
2.1 Introduction
2.2 Problems in formulating and adopting the annual plan
2.3 Problems in monitoring and carrying out the annual plan
2.4 Problems in adjusting and evaluating the annual plan
2.5 Summary and recommendations

3. The A3 approach
3.1 Introduction
3.2 Direction, consistency, coherence, feedback and commitment
3.3 The A3 annual plan
3.4 The A3 management dialogue
3.5 A3 digital
3.6 A3 annual report
3.7 Summary and recommendation

4. The A3 approach in practice
4.1 Introduction
THE A3 ANNUAL PLAN
4.2 The form of the A3 annual report
4.3 Drawing up an A3 annual plan
4.4 The A3 annual plan: ‘filling in the blanks’
THE A3 MANAGEMENT DIALOGUE
4.5 The A3 management dialogue: preconditions
4.6 The A3 management dialogue: a step-by-step procedure
4.7 Step 1: Preparations
4.8 Step 2: The dialogue
4.9 Step 3: Follow-up
4.10 The A3 management dialogue: ingredients for success
4.11 The A3 management agenda: ingredients for success
A3 DIGITAL
4.12 Supporting the process: A3 digital
4.13 A3 digital in practice
4.14 A3 digital: ingredients for success
4.15 Practical examples
4.16 Conclusions and recommendations

5. Lessons learned from the implementation of the A3 approach
5.1 Introduction
5.2 Interaction and the creation of a support base
5.3 The roles of the different organisational members
5.4 Pitfalls
5.5 The Key Success Factors
5.6 Tips for introducing A3
5.7 The effects of A3: research results
5.8 Summary and recommendations

Literature
Appendix 1
Appendix 2
The authors