Is your organization Lost in Control? Did hierarchy take over the spirit of leadership? And bureaucracy the art of professionalism?Organizations are Lost in Control, when serving the system has become more important than serving its original purpose. When protocols, policy and KPI's took over customer focus, ownership, and common sense.
What does it mean for nurses, teachers, police officers, and helpdesk employees when they are not accountable for good solutions, but for applying the rules? What does it mean for patients, students, citizens, and customers who face apathy and inertia from the system?Lost in Control by Wouter Hart will help you and your organization refocus on purpose.
It reveals the philosophy of organizations that outperform their competition in various industries, by applying a less rigid approach to control. What are their secrets? And how can we transfer their way of thinking into our own daily (work-) life?
"Wouter Hart describes in detail how traditional working environments actually make it less likely that frontline staff can deliver a quality service."- Yumi Stamet, Australia, National Workforce Advise
r“The ‘Three Circle Model’ of Purpose, Systems and Life Domain by Wouter is simple, elegant, and universal in appeal.” - G.Sundarraman, India, Executive Vice President, Godrej & Boyce Mfg. Co. Ltd.
"Wouter Hart hits the nail on the head.” - Stephen Hacker, United States, Past Chair and Fellow, American Society for Quality
