The Eight Great Beacons of Cultural Awareness

Introduction

1. Rules and Needs
Rules and needs define behaviours
Reflection
How to manage challenging culturally diverse behaviours
Rules and needs – Takeaways

2. When Face Meets Truth…When Is a Yes a Yes?
The world has many different faces
Reflection
Understanding Face
When Face meets Truth – Takeaways

3. Emotion in Cultures
We all have emotions
Reflection
Culture shapes how we show and talk about emotion
Emotions in culture – Takeaways

4. Time and Space
Cultures perceive time differently
Reflection
Differences in time and space preferences
Time and Space – Takeaways

5. Language – Verbal and Nonverbal
Sometimes it’s good to know a second language
Reflection
To know another’s language and not his culture is a very good way to make a fluent fool of yourself
Language – Verbal and Nonverbal – Takeaways

6. Leadership across Cultures
Sensitivity and flexibility are key to leading people
Reflection
Understanding cultural leadership needs
Leading people across cultures – Takeaways

7. Negotiation
Preparation is key
Reflection
Mechanisms to reduce cultural interspace in the negotiation process
Negotiation – Takeaways

8. Becoming a Creator Team
Outsourcing work, insourcing trouble….?
Reflection
A Rich Resource
Becoming A Creator Team – Takeaways

References
Appendix
1. Examples of Core Qualities and Associated Potential Pitfalls
2. Make your own Quadrant
3. Exercises for Multicultural Teams