Agile Management

Preface

1. Introduction
1.1 The organization as a top athlete
1.2 Acceleration
1.3 Agile management: theory and practice

PART 1: Treasure hunt!
Searching for the essence of agile management
2. Adaptivity: adapt or die
2.1 A (r)evolutionary idea from an amateur biologist
2.2 From organisms to organizations: the extinction of technology companies
2.3 Future-proofing: agility required

3. Nothing is permanent except change
3.1 Change is a constant
3.2 Origins of change
3.3 Barriers to adaptivity

4. The value of experimenting and failing
4.1 Experimentation is a powerful tool
4.2 Test fast, fail fast, adjust fast
4.3 Fear of failure limits creativity
4.4 Serendipity: brilliance by accident!

5. When winning is necessary
5.1 A turning point in the history of the modern world
5.2 Agility in elite sports

6. Agility: being fast and responsive
6.1 The emergence of agile management from twelve ideas
6.2 The benefits of agile management

7 . The essence of agile management
7.1 Agile management as an integrated approach
7.2 For internal and external customers
7.3 The eight principles of agile management
7.4 Culture and leadership: working together differently
7.5 Culture and leadership within Spotify

PART 2: We’re off!
The concrete practice of agile management
8 The agile organization
8.1 Organizing for agile management
8.2 How agile is your organization right now?
8.3 Organizational structures and roles within ING Netherland

9. The agile management process: think, do and learn
9.1 Active and passive adaptivity
9.2 Think-Do-Learn cycle: the basis of the agile management process
9.3 Think: identifying and prioritizing improvements
9.4 Do: building and testing improvements
9.5 Learn: what have the improvements delivered?

10. The Think-phase: discover how you can excel
10.1 Working with the business-model canvas
10.2 Internal perspective: value-stream mapping and process mapping
10.3 Persona: your customer as imaginary friend
10.4 Customer journey: on expedition with your customer

11. The Think-phase: create a flexible plan
11.1 Prioritizing improvements
11.2 A new way of planning
11.3 Working with hypotheses and metrics

12. Do-phase: experiment like a lab technician
12.1 Building customer-value propositions
12.2 Building customer experiences
12.3 Learning faster and cheaper with the minimum-viable product
12.4 Testing: to measure is to know

13. Learn-phase: stepping smarter into the future
13.1 Evolving through evaluation
13.2 Sources: the ‘voice of the customer’
13.3 It’s your choice: continue or pivot?

14. Becoming future-proof
14.1 Agile management: back to the core
14.2 Ensuring successful transformation
14.3 Final words

Sources of inspiration
About the author Notes
Notes