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The end of Online shopping

The future of retail in an always connected world

Paperback Engels 2017 9789492790002
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Samenvatting

Retail is going through difficult times and is suffering the consequences of both the economic crisis and the digitization of society. But fundamentally, there is a bigger problem: stores cannot keep up with the changing behavior of customers who are connected 24/7, customers for whom there is no distinction between online and offline.

Retailers urgently need new business models if they want to stay relevant in a world dominated by marketplaces and sharing platforms. They need to transform into digital network organizations, but with human dimensions. The end of online shopping is the dawn of a new era, a new economy of always connected retail. This book provides an excellent overview of shopping trends and developments worldwide, offering an indispensable peek into the future of retail.

"This book is an important read for all who play in the influential and ever-evolving global retail industry." - Matthew Shay, President and CEO of the National Retail Federation

"Wijnand is one of the most authoritative leaders in e-commerce today. A must-read!" - Brian McBride, CEO of Asos.com

"A great book for those who want an insight into the change that is happening in the e-commerce industry and the future ahead." - Yasui Yoshiki, Founder and CEO of Origami .com

"Wijand Jongen has distilled all the core topics of retail, from mobile shopping to artificial intelligence to the sharing economy to Amazon and Alibaba, into one readable and engaging book that is a must-read for anyone in the world who is in the retail industry." - Sucharita Mulpuru, World-renowned retail industry analyst

Specificaties

ISBN13:9789492790002
Taal:Engels
Bindwijze:paperback
Aantal pagina's:304
Uitgever:NUBIZ
Druk:1
Verschijningsdatum:25-9-2017
ISSN:

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Over Wijnand Jongen

Wijnand Jongen is een internationale auteur, spreker, futurist en trendwatcher op het gebied van retail en e-commerce. Hij is directeur en oprichter van belangenvereniging Thuiswinkel.org en co-founder van Ecommerce Europe. Midden jaren negentig was Wijnand medeoprichter van Macropolis, de eerste Nederlandse winkel- en prijsvergelijker voor consumenten op internet. Hij is auteur van de bestseller ‘Het einde van online winkelen’ – dat in verschillende landen is vertaald en in 2017 was genomineerd voor zowel managementboek als marketingboek van het jaar.

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Inhoudsopgave

Introduction 7

1. The onlification of society 11
2. Onlife retail in the smart economy 27
3. Consumers in the sharing economy 49
4. Sustainable shopping in the circular economy 67
5. Winner takes all in the glocal economy 89
6. Power to the onlife consumer 111
7. Orientation: the N=1 effect 129
8. Selection: new paradigm of choice 141
9. How to pay: no-click buying in the blockchain 157
10. Delivery: the last mile dilemma 177
11. Customer care: customer service becomes customer intimacy 199
12. New business models 213
13. Work and study in onlife retail 233
14. The rise of the network society 251

Thanks 263
Notes 267
Index 293

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